Refund policy

Returns & Exchanges Policy

At Glam & Treasures, we want you to love your purchase. If something isn't quite right, we're happy to offer eligible customers the option to return an item for a refund or store credit, subject to the guidelines below.

Return Window

Eligible items may be returned within 14 calendar days of delivery.

To begin a return, customers must contact Glam & Treasures within the 14-day return window and provide their order information along with clear photos of the item(s) they wish to return.

Returns requested after the 14-day window may not be accepted.

Return Requirements

To be eligible for a return, merchandise must be:

  • Unused and unworn

  • Unwashed

  • Free from stains, makeup, deodorant, perfume, odors, pet hair, or other signs of use

  • Undamaged

  • Returned in its original condition

  • Returned with any original tags, packaging, or accessories when applicable

Glam & Treasures reserves the right to deny a return if an item does not meet these requirements.

Refunds & Store Credit

Eligible returns may be issued as either:

  • A refund to the customer's original payment method, or

  • Store credit with Glam & Treasures

Customers may indicate their preferred option when submitting their return request.

Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for the cost of returning merchandise to Glam & Treasures.

We recommend using a trackable shipping service when returning an item, as Glam & Treasures is not responsible for returns that are lost or damaged while being shipped back to us.

Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged:

  • Bikinis and swimwear

  • Sale and clearance merchandise

  • Any item specifically marked "Final Sale" on the product page

Please review product details carefully before purchasing final sale merchandise.

Jewelry Returns

Jewelry is eligible for return as long as it meets all return requirements outlined in this policy.

Jewelry must be unworn, undamaged, and returned in its original condition and packaging when applicable.

Exchanges

Eligible customers may request an exchange within the 14-day return window.

Customers are responsible for return shipping. Once the original item is received and approved, Glam & Treasures will process the exchange.

If the requested replacement item is unavailable, the customer may choose an eligible refund or store credit instead.

Damaged or Defective Items

If your order arrives damaged or you believe you received a defective item, please contact Glam & Treasures as soon as possible.

Customers must provide:

  • Their order number

  • Clear photos of the damaged or defective item

  • Clear photos of the packaging when applicable

  • A brief description of the issue

Do not send a damaged or defective item back before receiving instructions from Glam & Treasures.

If the issue is determined to be the result of an error or defect on our behalf, Glam & Treasures will work with the customer to provide an appropriate resolution.

Incorrect Items

If you receive an item that is different from what you ordered, please contact Glam & Treasures with your order number and clear photos of the item received.

Depending on the circumstances, customers may be offered:

  • A replacement with the correct item, or

  • A refund or store credit

Glam & Treasures will provide instructions for returning the incorrect item when necessary.

Return Approval

All returns are subject to inspection after they are received.

Submitting a return request does not guarantee approval. Glam & Treasures reserves the right to refuse a return that does not meet the requirements of this policy.

Customers will be notified once their return has been reviewed and approved or denied.

By placing an order with Glam & Treasures, you acknowledge and agree to the terms outlined in this Returns & Exchanges Policy.